Everything You Need to Know

Welcome to Lakeside Trolley! Here, you'll find answers to all your questions and our guidelines to ensure a delightful and safe journey through the Finger Lakes wineries. Whether you're planning your adventure or already on the way, we're here to help.

 FAQ

    • Transportation on our trolley or shuttle between each stop.

    • Access to all featured wineries, breweries, and distilleries.

    Not included:

    • Tasting fees and purchases at each venue (pay separately).

    • Buy a pass online or at our ticket booth.

    • Get your wristband when you arrive.

    • Hop off at the scheduled stops (wineries, breweries, etc.).

    • The trolley comes back to pick you up after about an hour

    • The Trolley Returns to the ticket booth at day’s end.

  • Not via online booking. For groups of 10 or more, please call us at 607‑302‑1494 to check availability.

  • Can we drink alcohol on the trolley?
    No. Open alcohol is prohibited by New York State law. Any passenger with an open container will be removed and their ticket voided.

    • No full‑size coolers.

    • Yes small cooler bags that fit under your seat (12” high).

    • Any leaking or bulky items will be removed to keep things clean and comfortable.

  • No. The trolley runs on a fixed loop, stopping at each location about once an hour.

  • Guests may board at Glenora Wine Cellars only on West‑side days
    and by advance arrangement.

    • If you have your QR code (emailed/texted), just show it for scanning—then we’ll fit you with your wristband.

    • If you don’t, we’ll look you up by name at the ticket booth and get you set.

    • Trolley tours: Runs every hour—just catch the next loop (If there is no room on that trolley, you may have to wait an additional hour).

    • Luxury shuttles: Stick to your scheduled time. If you miss it, you’ll need alternate transport.

    • Need help? Call us at 607‑302‑1494.

  • No problem—come to our ticket booth, and we’ll pull up your reservation by name so you can board.

  • Yes—if available. Popular dates often sell out weeks ahead, so we recommend booking online in advance to guarantee your spot.

  • Our vehicles run from 10:00 AM to 7:00 PM, and you decide your own pace:

    • Quick stop: 1 hour at one location

    • Full day: Stay on board and explore as many stops as you like until 7:00 PM

  • No. Pets aren’t permitted, ensuring safety and comfort for all guests.

Lakeside Trolley Policies

When purchasing tickets with Lakeside Trolley, the cost includes transportation only. Tastings, food and merchandise will be paid directly to each establishment either in advance or the day of the tour.

Guest Conduct & Safety

• Open containers of alcohol, smoking, and vaping are strictly prohibited aboard all Lakeside Trolley vehicles.
• Pets are not permitted on board.
• Disruptive or inappropriate behavior will not be tolerated and may result in removal from the tour without refund.
• Visibly intoxicated individuals may be refused boarding or removed from the tour at staff discretion.
• Lakeside Trolley staff reserves the right to refuse service to any guest.

Logistics & Scheduling

• Guests must arrive at their scheduled pick-up location at least 10 minutes before departure. The trolley operates on a fixed schedule and cannot wait for late arrivals.
• Guests who miss the trolley or shuttle are responsible for arranging their own transportation.

Group Policy

• Groups are limited to a maximum of 10 people. Larger groups, whether tickets are purchased together or separately, may be refused service at participating establishments.

Responsibility & Liability

• Lost or stolen wristbands will not be replaced.
• Lakeside Trolley is not responsible for lost, stolen, or forgotten personal belongings.
• Lakeside Trolley reserves the right to charge the credit card on file for any damage or cleaning fees caused by your party.
• No refunds will be issued for any reason related to violation of these policies.

Media & Marketing

• By participating in the tour, you grant Lakeside Trolley permission to use any photographs or videos taken during your experience for marketing and social media purposes. If you prefer not to be photographed, please inform staff at check-in.

Thank you for reviewing and agreeing to these policies. We look forward to welcoming you aboard and hope you enjoy your Lakeside Trolley experience!

Contact Us

Need Assistance?

We're here to help you make the most out of your Lakeside Trolley experience. If you have any questions or need assistance, don't hesitate to reach out.

Call Us: 607-302-1494