Everything You Need to Know

Welcome to Lakeside Trolley! Here, you'll find answers to all your questions and our guidelines to ensure a delightful and safe journey through the Finger Lakes wineries. Whether you're planning your adventure or already on the way, we're here to help.

 FAQ

    • Transportation on our trolley or shuttle between each stop.

    • Access to all featured wineries, breweries, and distilleries.

    Not included:

    • Tasting fees and purchases at each venue (pay separately).

    • Buy a pass online or at our ticket booth.

    • Get your wristband when you arrive.

    • Hop off at the scheduled stops (wineries, breweries, etc.).

    • The trolley comes back to pick you up after about an hour

    • The Trolley Returns to the ticket booth at day’s end.

  • Not via online booking. For groups of 10 or more, please call us at 607‑302‑1494 to check availability.

  • Uber and Lyft can be unreliable in our area, so we recommend scheduling transportation in advance if you need a ride to or from the trolley. A local option is PICO’s Transit Authority: (607) 767-5528. Lakeside Trolley & Tours is not affiliated with PICO’s Transit Authority; we’re sharing this as a helpful resource for guests.

  • We recommend bringing some cash for optional driver/guide/ winery staff tips. Tipping is never required, but it’s always appreciated by the team members who help make your day smooth, safe, and fun.

  • Can we drink alcohol on the trolley?
    No. Open alcohol is prohibited by New York State law. Any passenger with an open container will be removed and their ticket voided.

    • No full‑size coolers.

    • Yes small cooler bags that fit under your seat (12” high).

    • Any leaking or bulky items will be removed to keep things clean and comfortable.

  • No. The trolley runs on a fixed loop, stopping at each location about once an hour.

  • All of our Seneca Lake tours start only at our ticket booth located in Watkins Glen.

    Keuka Lake tours board at our ticket booth in Watkins Glen, at the Microtel in Penn Yan and at the Best Western in Hammondsport.

    At this time, we do not offer any special pickup requests.

    • If you have your QR code (emailed/texted), just show it for scanning—then we’ll fit you with your wristband.

    • If you don’t, we’ll look you up by name at the ticket booth and get you set.

    • Trolley tours: Tickets sell out fast and missing your start time might mean forfeiting your tickets (please call us at 607-302-1494).

    • Luxury shuttles: Stick to your scheduled time. If you miss it, you’ll need alternate transport.

    • Need help? Call us at 607‑302‑1494.

  • No problem—come to our ticket booth, and we’ll pull up your reservation by name so you can board.

  • Yes—if available. Popular dates often sell out weeks ahead, so we recommend booking online in advance to guarantee your spot.

  • Our tours range from 6 hours to 7.5 hours.
    Each tour has a different length. Please check the tour times when purchasing tickets to more precise timing.

  • No. Pets aren’t permitted, ensuring safety and comfort for all guests.

  • We offer a full refund, minus the ticket processing fee, for orders cancelled 48 hours prior to the departure time of your event.

    If you need to cancel within 48 hours of your event, please give us a call to see if we can sell your ticket (we may have a waiting list).
    607-302-1494

Lakeside Trolley Policies

When purchasing tickets with Lakeside Trolley, the cost includes transportation only. Tastings, food and merchandise will be paid directly to each establishment either in advance or the day of the tour.

Guest Conduct & Safety

• Open containers of alcohol, smoking, and vaping are strictly prohibited aboard all Lakeside Trolley vehicles.
• Pets are not permitted on board.
• Disruptive or inappropriate behavior will not be tolerated and may result in removal from the tour without refund.
• Visibly intoxicated individuals may be refused boarding or removed from the tour at staff discretion.
• Lakeside Trolley staff reserves the right to refuse service to any guest.

Logistics & Scheduling

• Guests must arrive at their scheduled pick-up location at least 10 minutes before departure. The trolley operates on a fixed schedule and cannot wait for late arrivals.
• Guests who miss the trolley or shuttle are responsible for arranging their own transportation.

Group Policy

• Groups are limited to a maximum of 10 people. Larger groups, whether tickets are purchased together or separately, may be refused service at participating establishments.

Responsibility & Liability

• Lost or stolen wristbands will not be replaced.
• Lakeside Trolley is not responsible for lost, stolen, or forgotten personal belongings.
• Lakeside Trolley reserves the right to charge the credit card on file for any damage or cleaning fees caused by your party.
• No refunds will be issued for any reason related to violation of these policies.

Media & Marketing

• By participating in the tour, you grant Lakeside Trolley permission to use any photographs or videos taken during your experience for marketing and social media purposes. If you prefer not to be photographed, please inform staff at check-in.

Refund Policy

We offer a full refund, minus the ticket processing fee, for orders cancelled 48 hours prior to the departure time of your event.
If you need to cancel within 48 hours of your event, please give us a call to see if we can sell your ticket (we may have a waiting list). 607-302-1494

Thank you for reviewing and agreeing to these policies. We look forward to welcoming you aboard and hope you enjoy your Lakeside Trolley experience!

Contact Us

Need Assistance?

We're here to help you make the most out of your Lakeside Trolley experience. If you have any questions or need assistance, don't hesitate to reach out.

Call Us: 607-302-1494